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What our customer says
I recently had the pleasure of trying CaffeOl Coffee, and I have to say, I was thoroughly impressed with the quality and flavor of the coffee. As a coffee enthusiast, I’m always on the lookout for new and exciting coffee roasters to try, and CaffeOl did not disappoint.
Amanda Serif
Arlington, VA
Once I brewed the CaffeOl coffee, I was blown away by the flavor. The coffee had a smooth and velvety mouthfeel, with a rich and robust flavor that wasn’t too bitter or overpowering. I could taste the chocolate and caramel notes that I had detected in the aroma, as well as a subtle fruity undertone that added complexity to the flavor.
Jim S
Aurora, IL
Our Policy
Shipping Policy
Thank you for shopping with us! We strive to provide our customers with the best possible online shopping experience, which includes fast and reliable shipping.
Processing Time Orders are typically processed within 1-2 business days, but may take up to 3-5 business days during peak seasons or holidays.
Shipping Rates We offer flat-rate shipping to all U.S. addresses. Shipping rates vary depending on the size and weight of the items in your order, as well as the shipping destination. The shipping rate will be calculated at checkout and added to your total order cost.
International Shipping At this time, we do not offer international shipping.
Shipping Carriers We primarily use USPS and FedEx for shipping, depending on the size and weight of the items in your order.
Shipping Times Shipping times vary depending on the shipping destination and the shipping carrier used. Standard shipping typically takes 3-5 business days for domestic orders. Express shipping is also available at an additional cost and typically takes 1-2 business days for domestic orders.
Tracking Your Order Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to track the status of your order on the carrier's website.
Shipping Delays While we strive to provide fast and reliable shipping, there may be occasions when shipping is delayed due to factors beyond our control. These can include weather-related delays, carrier delays, or unexpected increases in order volume. If your order is delayed, we will do our best to notify you and provide updated shipping information.
If you have any questions or concerns about our shipping policy, please don't hesitate to contact us. We're here to help!
Return Policy
We want you to be completely satisfied with your purchase from CaffeOl Coffee. If for any reason you are not satisfied with your purchase, we accept returns within 14 days of the date of purchase.
To be eligible for a return, the coffee bags must not be opened and must be in the original packaging. To initiate a return, please contact our customer service team at sales@caffeolcoffee.com to request a return authorization.
Once your return has been authorized, please securely package the unopened coffee bags, and include a copy of your original receipt. The return shipping costs are the responsibility of the customer unless the item was received damaged or defective.
Once we receive your returned item, we will inspect it and notify you of the status of your refund. Refunds will be issued in the same form of payment used for the original purchase, minus any shipping costs. Please note that it may take several business days for the refund to appear on your account, depending on your bank or credit card issuer.
Damaged or Defective Items If your item was received damaged or defective, please contact our customer service team immediately at asles@caffeolcoffee.com. We will provide instructions on how to return the item and will cover the return shipping costs. Once we receive the damaged or defective item, we will issue a full refund or replacement, whichever you prefer.
If you have any questions or concerns about our return policy, please don't hesitate to contact us. We're here to help!